Privacy Policy

深圳市华烁智联科技有限公司 (hereinafter referred to as "we") operates 华烁云 and is committed to protecting user privacy. This policy explains how we collect, use, disclose, and protect information when providing the 华烁云 website, accounts, APIs, digital credits, payment, and support services.

By using 华烁云, you indicate that you have read and understood this policy. If you are using the service on behalf of an organization, you should ensure that you have the authority to submit relevant information on behalf of that organization.

Information We Collect

We may collect the following information:

  1. Account and Contact Information: Name, email address, phone number, company name, account identifier, and identity or business verification information.
  2. Order and Payment Information: Order number, purchased package, amount, currency, payment status, refund, and dispute records. Complete card numbers and payment account credentials are processed by payment service providers, and we do not directly store these sensitive payment credentials.
  3. API and Service Usage Data: Application, API Key related identifiers, request time, service type, usage, billing results, task status, and technical metadata required for troubleshooting.
  4. Device and Security Information: IP address, browser and device information, device fingerprint, login records, request headers, risk signals, and data necessary to prevent fraud and abuse.
  5. Support and Communication Information: Support tickets, emails, feedback, announcement preferences, and attachments and descriptions you provide voluntarily.
  6. Connected Service Data: Authorization information and service data obtained to fulfill the functionality you request when you actively connect to third-party services.

Purpose of Use

We use the relevant information to:

  • Create and maintain accounts, applications, API keys, and service permissions;
  • Process orders, issue and deduct 华烁云 API credits, generate transaction records, and handle refunds;
  • Provide API, task, data processing, and technical support services;
  • Verify payments, prevent card testing, fraud, account takeover, and other abuses;
  • Monitor stability, investigate failures, and improve platform experience;
  • Send service notifications, security alerts, order information, and marketing information that users choose to receive;
  • Fulfill accounting, tax, payment, compliance, and legal obligations.

Information Disclosure

We only disclose information to the following entities to the necessary extent:

  • Service providers that offer payment processing, hosting, data processing, communication, analytics, security, or customer support services to us;
  • Courts, regulatory agencies, or other authorities that request information based on valid legal requirements;
  • Parties involved in transactions related to mergers, financing, restructuring, or business asset transfers;
  • Other entities authorized by you.

We do not sell users' personal information.

Security and Retention

We implement reasonable access controls, transmission encryption, log auditing, and security monitoring measures. No internet service can guarantee absolute security; if a security incident is detected, we will take measures and notify affected users in accordance with applicable requirements.

We retain information only for the period reasonably necessary to provide services, process orders and disputes, maintain security, and fulfill accounting, tax, or legal obligations. The retention period for different categories of data may vary based on purpose and legal obligations.

Your Rights

Within the scope of applicable laws, you may request access to, correction of, or deletion of relevant personal information, or opt-out of marketing communications. Some order, payment, security, and audit records may continue to be retained for legal, accounting, fraud prevention, or dispute resolution purposes.

Requests can be sent to https://hsyun.hszl-bd.cn/support.

Google API Services User Data Policy (Limited Use)

When you choose to connect 华烁云 with Google services, we comply with the Google API Services User Data Policy regarding the use and transfer of information received from Google APIs, including limited use requirements:

  • Access relevant Google data only to fulfill the functionalities you actively request and enable;
  • Do not use Google API data for advertising or ad targeting;
  • Do not sell Google API user data;
  • Do not transfer to third parties except to provide user-requested functionalities, for security investigations, legal requirements, or business transfers confirmed by users;
  • Do not allow manual reading except with explicit consent, for security investigations, legal requirements, or aggregated anonymous analysis.

You can revoke authorization through Google Account Connected Apps.

Policy Changes

We may update this policy and publish a new version on the platform. Significant changes will be notified in an appropriate manner; continued use of the service indicates that you have reviewed the updated policy.

Contact Us

For privacy issues or data requests, please contact:

深圳市华烁智联科技有限公司

Email: https://hsyun.hszl-bd.cn/support

Privacy Policy Update Date: September 6, 2026